Refund policy

Due to the nature of our business, we do not accept returns on customised or personalised items, as they are made specifically to order and cannot be resold.
Personalised goods are not covered under the Consumer Contracts Regulations and are non-returnable unless faulty.
However, if your item arrives damaged, defective, or incorrect, we will provide a free replacement. To request a replacement, please email us at Info@printedstitches.com with clear photos of the issue. Replacements may take a few days to be processed and shipped.

We do not accept returns for plain (non-customised) garments, as these are sourced from external suppliers. Please ensure you select the correct items before placing your order.

Please inspect your order upon arrival and contact us immediately if you receive a faulty, damaged, or incorrect item. We will work quickly to resolve the issue.

If the return is due to an error on our part (e.g., incorrect or faulty item), we will cover return shipping costs.
Any return postage costs must be pre-agreed with Printed Stitches, and reimbursement will be up to £6 unless otherwise arranged.

Returns and refunds may take up to 15 working days to be processed. We will notify you once your return has been received and inspected.

If your return is approved, we will process your refund back to your original payment method within 10 business days. Bank processing times may vary. If you have not received your refund after 15 business days, please contact us at info@printedstitches.com.

For any return or exchange inquiries, please contact printedstitches@yahoo.com before sending your items back.